User ID and Password FAQ

 

How do I access online services?

The first step in getting access is registration. You will need to answer the question "Do you already have a user ID and password?"

  • If yes, enter in your existing user ID and password. You can use the same user ID and password for most services on the site.
  • If no, click on the "Go" button within the "No" box on the page (signifying you have not registered online for a service). You will create a user ID and password to begin the registration of your account, then click on "Continue" and go to the registration for the specific service. Generally, you'll need to enter five key pieces of data to identify yourself and verify ownership.

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Why do I get the message "user ID already in use" when I am trying to create an ID?

This message indicates that another online user has already selected the user ID you are trying to create. You will need to select another user ID, and you may need to be creative. For ease, try to create a different user ID by adding numbers to your original choice (e.g., travis2) using a memorable number, such as the date or year of your birthday (e.g., travis1977).
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When logging in, why do I see the registration page when I have already registered?

This generally happens when you have incorrectly entered your user ID. Because the user ID is not the same one you initially registered with, the site assumes you are a new user. To retrieve the correct (initial) user ID, you will need to contact us.
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Can I use the same user ID and password for multiple services?

We recommend keeping your personal access separate from your business access, and therefore having different user IDs for each.
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Are there restrictions on what my user ID and password can be?

Yes. User IDs must be from 5 to 20 characters in length, must contain at least one letter, must not contain spaces and must not contain special characters (e.g., ! & %). Passwords must be from 6 to 16 characters in length, must not contain spaces, and must contain at least one letter, one number, and one special character (e.g., ! & %). Examples of a valid user ID are: roberts, wilson2 and adeborah. Examples of a valid password are: bronco7!, 1coffee&sugar, $usan25.
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What do I do when my access is revoked?

Please register again to create a new user ID and password.
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How do I change my password?

To change your password, you'll have to know your user ID. Go to the log-in screen and select "Forgotten Password." Your new password cannot match the previous password. Your password change will take effect immediately. If you do not have your user ID, please register again, creating a new user ID and password.
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I forgot my user ID and password. What do I do now?

Please register again to create a new user ID and password.
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Is my confidential information secure?

Yes. To protect your information, we take the following security precautions:

  • Whenever we ask you to send confidential information over the Internet, including personal account data, we require that a secure session using SSL first be established.
  • To access account information, we require that your browser employ 128-bit encryption.
  • When you register for online account access, we ask you to provide personal information to authenticate your identity.
  • You choose your own user ID and password during the registration process. You are the only person who knows your password, and you can change it at any time.
  • When you register, we ask you to answer a security question. We use the answer to verify your identity if you forget your password and need to reset it online.
  • Secure areas of the site have built-in timers that terminate your access after prolonged inactivity. When you finish viewing your account information, you should log off from the site.

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