User ID and Password FAQ
- How can I see my accounts?
- Where can I find out if I have any living or death benefits and if so their values?
- Where can I see beneficiary information?
- Where can I change my address?
- How do I find a form?
- What does "Fees/Surrender Charges" mean on my statement?
- Where can I check performance on my accounts?
- How can I change my beneficiary?
How can I see my accounts?
Go to www.riversource.com and click on Log In under 'Contract Holders.' Choose 'Register Here' if you are a first time user. For a list of frequently asked questions about to logging in, click on the 'Contact Us' link at the top of the homepage and then click 'User ID and Password FAQ.'
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Where can I find out if I have any living or death benefits and if so their values?
Click on Contract Details, Living Benefits and Death Benefits.
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Where can I see beneficiary information?
Click on Contract Details, Owner Profile.
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Where can I change my address?
Click on Transactions, Address Change. Enter your new address and press submit. You may also change your address on the Owner Profile page by clicking on 'Change Address.'
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How do I find a form?
Under "RiverSource® Annuities" at the www.riversource.com homepage, select the link "Find servicing forms."
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What does "Fees/Surrender Charges" mean on my statement?
The fee is associated with the income benefit you purchased with your annuity and is subtracted from the value of your contract on each contract anniversary. To see the year-to-date accumulated fee, log in to your contract at www.riversource.com and go to 'Contract Details.' Look under 'Withdrawal Amounts,' 'Other Charges.' This is the charge that would be assessed if you were to surrender your contract on that business day.
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Where can I check performance on my accounts?
Year-to-date rate of return for your individual contract and overall fund performance can be seen under 'Contract Details.' If you are invested in a Portfolio Navigator fund, you will have the option to click on the fund to view current performance and asset allocation.
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How can I change my beneficiary?
Beneficiary changes must be submitted with an original signature. Choose the correct service form through the appropriate website indicated on the Servicing Forms page. If you work with a non-Ameriprise advisor you will use the "Customer Service Request" form.
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